Logan Hines on Quiet Leadership: Mitchell's Owner Returns to Q102's Women in Charge

What Advice Would Logan Hines Give Her 20-Year-Old Self?

At 20, Hines admitted, she probably thought she knew more than she did. Most of us did. The lesson she would pass back is simpler than any title: "You don't have to be in charge to have an impact." She describes the way she leads today as "more of a collaboration."

Coming from the owner of five salons, that lands.

Why a Quiet Leader Can Have a Bigger Impact

Hines calls herself a quiet-strength leader, and she makes a case for the style. "You can have sometimes an even greater impact by being the more quiet, strong, collaborative leader than the loudest one in the room," she told Jenn.

At Mitchell's, the room is crowded. Hines ran through it on air: the corporate team, the management team, and the stylists, estheticians, massage therapists, and nail technicians guests actually see on appointment day. "We're all on the same team. We're all working for the same goal," she said. Her staff may call her the boss or the owner. She does not lead like one. A flatter team, and a more connected one.

Can Women Have It All? "In Pieces," Says Hines

Jenn pointed out that many women feel they have to do it all. Hines feels that pull too, and she has a reminder she has to take from her own playbook: "you can't do it all and it's okay to ask for help." Some weeks that means juggling three kids. Other weeks it means running five Mitchell's locations. Some weeks, both.

So can women have it all? "I think you can, but perhaps not at the same time," Hines said. There are days she shows up fully as a mom, and days she shows up fully at work, with plenty of mixed ones in between. Having an awareness of what you want your life to stand for, she said, means "you can have it all in pieces."

The team is what makes that possible. With three young kids at home, Hines knows a curveball can come on any given morning. "If life threw me a curveball, I know that everything will be okay because we're in it together," she said, adding that removing that stress "helps you show up as your full self." And if a day goes sideways anyway? "I always say there's always tomorrow. Tomorrow can be a better day."

From "Work Mom" to a Third-Generation Hopeful

Hines grew up watching her own mother, Mitchell's founder Deborah Mitchell Schmidt, who opened the first salon in 1983. She wants her kids to see the working side of her the same way. "I want them to see me as work mom, as I used to refer to my mom as," she said. That version of her mother could be a little intimidating, Hines admitted, but she respected it, because at home "she was my soft place to fall."

That connection already runs deep. Her eight-year-old daughter recently filled out a set of goals at school, and one of them was to become the third owner of Mitchell's. Hines was quick to add that there is no pressure. What she loves is that the business "obviously has a special place in her heart just as it always has for me."

It helps that the kids get the fun version of the family business. They come along to work meetings with mom, and they leave with manicures and haircuts. Rougher ways to grow up exist.

Career Advice for Young Women: Trust the Process

For women just starting out, Hines offered a gentle correction to the idea of a tidy career plan. Life, she said, "doesn't go from step one to 10 in order. It could go one, seven, 37, two." Curveballs arrive, professional and personal, and the job is to trust that each one is "part of your story." If something makes no sense yet, believe it will one day.

She speaks from experience. "Although I always believed I would run Mitchell's, it definitely did not happen in the order that I expected. And that's okay." The unknown is always scary, she told Jenn, "but you have to lean into kind of that feeling that makes you uncomfortable to show up the best you can."

One, seven, 37, two. Still adds up.

Frequently Asked Questions

Who owns Mitchell's Salon & Day Spa?

Logan Mitchell Hines is the owner and president of Mitchell's Salon & Day Spa. She is the daughter of founder Deborah Mitchell Schmidt, who opened Mitchell's on Montgomery Road in 1983 with ten employees.

Where can I listen to Logan Hines on Women in Charge?

Her 2026 episode plays in the audio player on this page, and it is also on the Q102 episode page and Apple Podcasts. Her longer 2025 conversation is recapped in the Mitchell's story post.

How do I book at Mitchell's?

Call (513) 793-0900 or choose a salon on the locations page. Mitchell's has five locations across Greater Cincinnati: Kenwood, Hyde Park, Tri-County, West Chester, and Lytle Park.

Hear the Full Story

Jenn closed the episode by sending listeners back to Hines's first Women in Charge conversation, which she called one of the show's most downloaded. That longer episode covers how Mitchell's started, growing up inside the salon, and how Hines worked to earn the office rather than inherit it. Read the recap in From Salon Kid to Owner: Logan Hines Tells the Mitchell's Story.

Then see the team she keeps talking about. Book a visit at (513) 793-0900, or send someone else with a Mitchell's gift card. Quiet leadership, it turns out, makes for a very good salon day.